Trident issue

[Chrism1330]

Has anyone had an issue with there trident reading “0” for calcium?
Ive flushed each tube out and there seems to be nothing clogging it. Even shaked the bottle and flushed the metal tube that goes into the bottle itself. Any suggestions?

 

[Ayman]

Are you using there reagents?
Is it on the latest software update?
When it’s running is the white small magnet spinning in the cuvettes?

I would try to recalibrate.

 

[Chrism1330]

Yes using there reagents
I believe its on the latest software haven’t had any notifications pop up for an update.
Everything runs smoothly expect the test for CA. The bean does spin.