New tank came, with cracks in overflow glass...

Discussion in 'Equipment' started by kinetic, Aug 29, 2017.

  1. kinetic

    kinetic Webmaster

    Joined:
    Jan 3, 2007
    Messages:
    3,154
    Likes Received:
    203
    Pretty excited with the new tank, though after I setup the stand (took forever) and destroyed the boxes the tank came in, I noticed two cracks in the overflow.

    The tank is a Red Sea Reefer 170. I already removed the black background before I noticed the crack.

    Think they'll replace the tank for free? Or will they blame me for it all?

    Let's say they don't replace it. Is this fixable? Super ugly though... kind of sucks if I will have to eat the cost.
     
  2. kinetic

    kinetic Webmaster

    Joined:
    Jan 3, 2007
    Messages:
    3,154
    Likes Received:
    203
  3. Coral reefer

    Coral reefer President

    Joined:
    Mar 26, 2010
    Messages:
    7,779
    Likes Received:
    1,192
    Damn! Only one way to find out...gotta call em and ask as nice as you can!
     
  4. kinetic

    kinetic Webmaster

    Joined:
    Jan 3, 2007
    Messages:
    3,154
    Likes Received:
    203
    Well, they're in Houston. Called and emailed, but pretty sure they're not going to respond.
     
  5. kinetic

    kinetic Webmaster

    Joined:
    Jan 3, 2007
    Messages:
    3,154
    Likes Received:
    203
    Ugh. I'm tempted to just try using black silicon. Think it would hold?
     
  6. roostertech

    roostertech reef noob

    Joined:
    Mar 22, 2016
    Messages:
    1,442
    Likes Received:
    461
    From what I heard Red Sea is generally pretty good with support and would ship you a new glass tank. But with the current flooding situation... not sure when that will happen.
     
  7. kinetic

    kinetic Webmaster

    Joined:
    Jan 3, 2007
    Messages:
    3,154
    Likes Received:
    203
    I was looking around, and saw someone in SF Bay Area get a Reefer 250 with a very similar crack pattern as me.

    http://www.reefcentral.com/forums/showthread.php?p=25196960

    Same spot on the overflow, though his is way worse. Apparently Red Sea didn't want the cracked tank back. Maybe I'll just silicon the cracks and use it as a QT tank. Going to wait for official word first.

    My problem is way less severe than the hurricane. I feel stupid asking them to fix my issue right now haha.
     
    Coral reefer likes this.
  8. boun11

    boun11 Supporting Member

    Joined:
    Feb 10, 2008
    Messages:
    615
    Likes Received:
    126
    Welcome back Art! They probably replace it and ask you to destroy the tank ;)
     
  9. kinetic

    kinetic Webmaster

    Joined:
    Jan 3, 2007
    Messages:
    3,154
    Likes Received:
    203
    Thanks! Good to be back (though don't miss these types of setbacks.)
     
  10. sfsuphysics

    sfsuphysics Supporting Member

    Joined:
    Nov 7, 2005
    Messages:
    12,826
    Likes Received:
    1,022
    Well the black silicone should hold since the water level in there will be fairly high so low pressure against it. If that top part with all the cut outs is simply resting on top you could just replace the piece of glass too, smoked glass is not that rare of something, or you could use a multitude of acrylic products too.
     
  11. daddio

    daddio Supporting Member

    Joined:
    May 14, 2017
    Messages:
    1,726
    Likes Received:
    553
    They will tell you to file a claim with the carrier. You have a limited window to do this!! Did you make a note of the damaged box when you received it?
     
  12. kinetic

    kinetic Webmaster

    Joined:
    Jan 3, 2007
    Messages:
    3,154
    Likes Received:
    203
    The overflow plastic bits are siliconed onto the glass. Though if you removed all the silicone and glass, I guess it could always be reapplied.

    There wasn't any damage with the box. And I inspected the tank but didn't see the crack. The overflow is black and it was dark. There was saran wrap all over, so it was impossible to see until I took it all out. I guess it was my fault for not taking it completely out of the box. But that would've taken a long time, not sure if the delivery guy would be that happy. I also think it's unreasonable for the customer to find EVERY single piece of damage. Like what if there's some leak that was caused by mishandling, and it wasn't cracked? Impossible to know.
     
  13. DEATH BY SNU SNU

    DEATH BY SNU SNU Guest

    Joined:
    Feb 18, 2017
    Messages:
    843
    Likes Received:
    145
    Red Sea is really good about honoring it. Don't worry, they'll take care of you.
     
  14. kinetic

    kinetic Webmaster

    Joined:
    Jan 3, 2007
    Messages:
    3,154
    Likes Received:
    203
    I'm so nervous, my fingers are gone from gnawing ;)
     
    DEATH BY SNU SNU likes this.
  15. Gablami

    Gablami Supporting Member

    Joined:
    Sep 28, 2016
    Messages:
    1,442
    Likes Received:
    421
    Yeah I think they'll replace it for you too.


    Sent from my iPhone using Tapatalk
     
  16. DEATH BY SNU SNU

    DEATH BY SNU SNU Guest

    Joined:
    Feb 18, 2017
    Messages:
    843
    Likes Received:
    145
    They'll send you a new one and won't require you to ship the old one back. There were several guys on the forum that ended up selling the cracked ones. This has happened several times in the past.
     
  17. Flagg37

    Flagg37 Colorado member

    Joined:
    Nov 29, 2015
    Messages:
    3,544
    Likes Received:
    950
    I'll relieve you of it if they send you a new one. ;-]
     
  18. RandyC

    RandyC Supporting Member

    Joined:
    Aug 20, 2016
    Messages:
    1,259
    Likes Received:
    563
    Me too! ;)
     
  19. xcaret

    xcaret Supporting Member

    Joined:
    Feb 21, 2008
    Messages:
    4,370
    Likes Received:
    339
    I'll destroy it, have a hammer will travel.

    I think you should wait for the company to respond.

    You could also have a piece of acrylic cut to fit and use either silicone or E6000
     
  20. kinetic

    kinetic Webmaster

    Joined:
    Jan 3, 2007
    Messages:
    3,154
    Likes Received:
    203
    Update: Yesterday I emailed tech support directly rather than their info email address. The confirmation page said they were out of the office because of Harvey and operations were paused until further notice. Yikes.

    Today: Got a call back today from Red Sea this morning. They were sweet and apologetic about not working the last couple of days. To me, I'm just like: What, you guys are in a natural disaster, no need to apologize. They said they put in the invoice in to have the replacement tank sent out to me and did tell me once I got the new tank to dispose of the old one.

    Of course, the freight company is probably going to be delayed like crazy and won't be able to ship it as fast as before (which was around 10 days). All good. I'm just glad they are all OK and that the replacement will come eventually. GO RED SEA!
     

Share This Page