It's the freaking cargo rep's responsibility. The driver can't go into the warehouse/cargo area to pick up the box himself. They gave him the wrong package and trying to blame it on the driver also.
The driver will take the fall, spend a few in Gander Hill and come out with a bunch of $$$ and new friends, at least that's how it works in Philly. Remember this is a town that had Frank Rizzo as mayor....